We understand not everything lasts forever. That’s why we make it easy for you to replace parts for your hose reels.
All of our tools carry a 90-day guarantee against manufacturing defects, and may be returned to the
place of purchase during that time. Beyond the initial workmanship guarantee, our products carry warranties ranging from 3 years to a lifetime of use as indicated on our product labels.
You can find warranty information for individual products on the corresponding product pages on our brand websites.
If you have any questions or concerns about any tool in our family of brands, you may call our main Customer Service Department in our Camp Hill headquarters. Representatives are available between 8:30am and 4:30pm EST Monday through Friday at 800.393.1846.
To reach the Customer Service Department for Southern Patio call 855.836.5574. They are available between 8:30am to 4:30pm EST Monday through Friday and will help answer any questions you have in regards to your product.
You also may submit your questions to us anytime via the following link.